Illustration by Hugo Herrera / The Verge
The Federal Trade Commission has approved a new rule preventing hotels and ticket sellers from hiding extra fees associated with a purchase. Under the rule, businesses must provide “up-front disclosure” of the total price of a hotel stay, vacation rental, or live event tickets before checkout.
The rule, which was first proposed last year, targets the “resort,” “convenience,” and “service” fees that often covertly raise the final price of a hotel stay or tickets for a live concert or sporting event. It doesn’t ban companies from charging these kinds of fees; it just requires them to disclose the total cost of a purchase (including fees) when advertising or displaying their price.
Additionally, businesses must display the total price of a purchase “more prominently than most other pricing information.” Though businesses can still exclude shipping fees and taxes from advertised prices, they must now show these fees before customers start entering their payment information. The rule is set to go into effect in April 2025.
“People deserve to know up-front what they’re being asked to pay — without worrying that they’ll later be saddled with mysterious fees that they haven’t budgeted for and can’t avoid,” FTC Chair Lina Khan said in the press release. “The FTC’s rule will put an end to junk fees around live event tickets, hotels, and vacation rentals, saving Americans billions of dollars and millions of hours in wasted time.”
With Andrew Ferguson set to replace Khan as FTC Chair under the Trump administration, the agency has approved several last-minute changes that will directly impact consumers. In addition to approving a new “click-to-cancel” rule that should make it easier to cancel subscriptions, the FTC also expanded its Telemarketing Sales Rule to cover tech support scam calls.
